If you have any questions or concerns about your purchase please contact your Sales Consultant at either the Plympton or Unley showroom. So we can resolve any issues as quickly as possible we ask that you check your goods within 24 hours of receipt.
It is important you take the time to read our Refund and Returns policy. Australian Consumer Law provides you with statutory rights and “Consumer Guarantees” and we’d like you to be familiar with your rights to refunds and returns before you purchase.
REFUND & RETURNS POLICY
Refunds
You are not entitled to a refund if you simply change your mind or make a wrong choice - so please choose carefully.
You are entitled to a refund if the goods you purchased:
- Are defective (the defect has not been caused by you)
- Do not match the description provided by us
- Do not do what they are supposed to do or what we said they would do
If you prefer we will exchange, credit or fix the goods where possible. Refunds must be arranged via your Sales Consultant and may not be processed until the faulty or damaged good(s) have been returned.
You must present proof of purchase to Rawsons Appliances to obtain a refund.
Method of Refunds
We will refund you via the method of payment you used to make the purchase.
Goods Damaged in Transit
If your goods have not arrived in good condition please contact your Sales Consultant at either the Plympton or Unley showroom within 24 hours of receipt. A picture is worth a thousand words, so attaching a photo will greatly assist us in assessing any damage. Your Sales Consultant will arrange a replacement, repair or refund.
Incorrect Product Delivered
If you believe the goods supplied are not what you ordered please contact your Sales Consultant at either the Plympton or Unley showroom within 24 hours of receipt. Goods must be re-packaged as originally supplied with all contents included for return.
Faulty Product
If you believe the goods supplied are not in good working order please contact your Sales Consultant at either the Plympton or Unley showroom within 24 hours of receipt. We may require a service agent to inspect the product to determine the fault and resolution. If it is found that the product has no fault or the fault was caused by incorrect use, incorrect installation or accidental damage you may be charged the service agent’s fee. Goods must be repackaged as originally supplied with all contents included for return.
Returning Good(s)
You must present proof of purchase to Rawsons Appliances when returning a product. Goods must not be returned and will not be accepted without a Return Authority (RA) number. All returns must be arranged via your Sales Consultant who will issue a Return Authority number and arrange collection. Returned goods must include contents as originally supplied eg: accessories and instruction books, etc.
You as the customer have a duty of care for the product whilst it is in your possession. If products are damaged by you and subsequently returned, a charge will be made to repair the product to its original condition. Please be aware that where repair is not economically viable no refund will be made.
We are unable to accept return of any goods that you have attempted to install or have used.